FAQ

Weโ€™ve compiled everything you need to know in one convenient place, but if you still have questions, drop us a message!

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What age / weight is it suitable for?

The Senarah Carrier is designed for toddlers aged 6 months to 4 years, and supports children weighing from 7kg (15lbs) up to 20 kg (44 lbs)

 

Itโ€™s perfect for that in-between stage when theyโ€™re too big for a baby carrier but still want to be held

Is it one size fits all?

Yes! The carrier is designed to fit most body types, with adjustable straps and buckles that allow for a secure and comfortable fit whether youโ€™re petite or plus-size

Is it safe for my childโ€™s hips and spine?

Absolutely. The wide, padded seat supports your childโ€™s natural sitting position, keeping their hips and spine in a healthy, ergonomic posture. Itโ€™s a safe choice even for extended use

Can my toddler fall out if they squirm?

Not when used correctly. The seat is deep and secure, and the supportive strap system holds your toddler safely and tight against your body. For extra peace of mind, always make sure the straps are snug and adjusted properly before use.

Is it approved or tested for safety?

Yes, the Senarah Carrier is manufactured under strict quality control and undergoes independent testing to meet relevant child safety standards. We're also currently working toward ASTM and CEN/TR certifications for added assurance

Is it machine washable?

Yes, the carrier is machine washable on a gentle cycle. We recommend placing it in a laundry bag and air drying it to keep it in top condition

Will it hurt my back or shoulders?

No, thatโ€™s exactly what we designed it to avoid. The wide padded shoulder strap distributes weight evenly across your upper-arm / neck area, and the ergonomic seat takes pressure off your spine

 

Most parents say it feels lighter and easier than holding their toddler in arms or using bulky carriers.

How long does shipping take?

Standard shipping takes 5โ€“9 business days, following a 1โ€“2 business day processing time. If you choose express shipping at checkout, your order is pushed to the front of the line for priority processing and faster delivery

What's the return policy?

We offer a 90-day money back guarantee. If youโ€™re not happy with your items for any reason, just reach out to our support team at hello@senarah.com and weโ€™ll help you with a return or exchange